deviant art

Deviant Login Shop  Join deviantART for FREE Take the Tour
[x]
more ▶

Featured in Groups:

Details

April 12, 2012
Sta.sh Writer
Link
Thumb

Statistics

Comments: 13
Favourites: 8 [who?]

Views: 6,174 (5 today)
[x]

Status Forum Concerns

Thu Apr 12, 2012, 11:22 AM
Hi Everyone!
I wanted to thank everyone for the responses on $Thunderstatement’s Blog Pro Tip: Don’t Wait to Report a Problem. There was quite few concerns about the state of our Status forum and we are working to address this because it is most definitely a valid concern and we greatly appreciate those who brought this to our attention! :hug:

For quite some time we tried to reserve the Status Forum to the most urgent issues which resulted in parts of the site being completely unusable resulting in high counts of tickets and concerns, to make sure that everyone was made aware of the issue as quickly as possible. By doing this the Status Forum remained quite small due to these types of issues not coming up as frequently and when they do the deviousTechnology department is sometimes so fast the issue gets fixed before we get to press the “Add Article” button! :o Due to this our Status Forum appears quite dead despite the many issues that might occur on a weekly basis.

Several smaller issues can happen on a weekly basis that aren’t as severe as the ones we normally post up, but that doesn’t mean they aren’t important! We understand there is frustration when Bug Reports are submitted and result in getting told it’s a known issue even though there isn’t even on the Status Forum. In light of this we will be working our best to make sure more posts are made concerning the latest bugs that affect multiple deviants. Keep in mind though that there are some issues that we simply cannot(or will not) post such as security issues, minor typo issues, and issues that are only affecting a single person. We want to ensure that we can keep you all informed on all the buggies creeping around the site and encourage everyone to subscribe to the Status forum to keep up to date. :w00t:

:bug::bug::bug:

EWM


:iconneurotype:
^neurotype Apr 12, 2012  Hobbyist General Artist
oooh...true :O I think if it's an issue that's expected to last at least 24 hours, though, maybe that would make more sense to share on #dt? Either way, I think it shouldn't be more than a single click away. There should be a toolbar thing for "known issues", if that makes sense?
Reply
:iconewm:
$ewm Apr 12, 2012  Hobbyist Photographer
I was checking out dT and the group actually only has a little over 750 watchers so it really wouldn't be very beneficial to place known issues there. For anyone who subscribes as soon as an issue is known they'll receive an email right away so that is pretty much the quickest way to be notified when an issue starts and they can subscribe to individual posts if they want to be notified when an issue is fixed. :D
Reply
:iconneurotype:
^neurotype Apr 12, 2012  Hobbyist General Artist
oooh...that too. I feel like it should be used for more stuff since it exists :O

hmm...how about a bottom link in the vicinity of the "Keep In Touch!" stuff then? (the link would be the subscription to the forum)
Reply
Add a Comment: