Hey deviants!!
The Help Desk team myself ewm, Ikue, and MidnightExigent have been super busy making sure that all of your General Inquiries and Bug Reports get handled as soon as possible. Our current initial response time is no more than 48 hours this week! We are super pleased to announce that we’ve been doing a lot more than handling tickets lately. We are doing some serious business FAQ Revamping to make sure all FAQs are completely up to date and easy to understand. We are also merging similar FAQs to reduce redundancy to keep the overall FAQ amounts low to ensure it’s easier to find the information you are looking for.
We started the FAQ Revamp last week and we’ve already covered a little over 100 FAQs!! The following FAQ sections are ones we have already tackled or are currently in the process of tackling.
deviantART>About deviantART
deviantART>Browsing & Comments
deviantART>Deviation & Scraps
deviantART>My Account
Groups
We’ve relocated some FAQs for easier locating such as all Point FAQs which were originally located in the Prints section are now located in the main section of the FAQ page under Points.
We are also creating brand new FAQs based on common inquiries we’ve received in the Help Desk. The following are are brand new.
FAQ #400: I created a group but users cannot join. How do I let them?
FAQ #401: I’m experiencing problems with my group, what can I do?
FAQ #402: I’m an admin in a group but cannot perform administrative actions, why?
FAQ #403: How will others know that I’m part of a group? How do I know what groups I'm in?
FAQ #404: How do I upload an avatar for my group and what are the limitations?
FAQ #405: How do I leave a group I no longer wish to be a part of?
FAQ #406: How do I remove a user’s deviation from my groups gallery/favs?
FAQ #407: How do I remove my deviations from a group?
FAQ #408: Can I delete my group?
FAQ #410: What is the official DeviantArt group?
FAQ #430: Can any member of the group submit deviations to the group's gallery?
We hope that these changes make it easier for everyone to find the information they are looking for. If anyone has any thoughts on our FAQ Revamp project please feel free to leave a comment on this blog post. We’d love to hear what you guys think of what’s been done so far and if anyone has any recommendations on FAQs that are getting rusty, are confusing, or maybe there’s something you feel is missing from our FAQ please let us know!
Stay tuned for more updates!!
ShopDreamUp AI ArtDreamUp
My time with deviantART
Hey Everyone,
For almost 10 years I've been here for the Community to help make deviantART's Help Desk service the best possible Customer Service across the web. While my team was small consisting of myself, Ikue (https://www.deviantart.com/ikue) and MidnightExigent (https://www.deviantart.com/midnightexigent) we kicked some serious ass keeping up with the General Help and Bug Report section ensuring everyone was helped to the best of our abilities and that all buggies were investigated, reproduced, and filed with deviousTechnology to be fixed. Most websites have very substantial teams maintaining these sorts of tickets but the three of us made the most awesome team having the vast majority of tickets respon
schedule bug test
bug test
My deviantART Story
deviantART is my home no matter where I am. It's hard to imagine it's turning 14!
For over 11 years deviantART has been there for me though high school and university as a source of artistic inspiration and for learning as well as a place to show off my artwork as I progressed through the various art classes I took.
During my Sophomore year of University I was asked by hexentanz (https://www.deviantart.com/hexentanz) to work along side her on the deviantART Help Desk which was amazing and at that time completely unheard. I was only part time back then along with part time for the University's Computer Lab Help Desk. Being able to work from any location on my favorite websit
© 2012 - 2024 ewm
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Can we have a list of staff members and community volunteers so that they are more accessible and therefore more active with new members?
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