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July 25, 2012
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FAQ Revamp Underway

Wed Jul 25, 2012, 9:06 AM
Hey deviants!! :wave:
The Help Desk team myself ewm, Ikue, and Thunderstatement have been super busy making sure that all of your General Inquiries and Bug Reports get handled as soon as possible. Our current initial response time is no more than 48 hours this week! We are super pleased to announce that we’ve been doing a lot more than handling tickets lately. We are doing some serious business FAQ Revamping to make sure all FAQs are completely up to date and easy to understand. We are also merging similar FAQs to reduce redundancy to keep the overall FAQ amounts low to ensure it’s easier to find the information you are looking for.

We started the FAQ Revamp last week and we’ve already covered a little over 100 FAQs!! The following FAQ sections are ones we have already tackled or are currently in the process of tackling.

deviantART>About deviantART
deviantART>Browsing & Comments
deviantART>Deviation & Scraps
deviantART>My Account
Groups

We’ve relocated some FAQs for easier locating such as all Point FAQs which were originally located in the Prints section are now located in the main section of the FAQ page under Points.

We are also creating brand new FAQs based on common inquiries we’ve received in the Help Desk. The following are are brand new.

FAQ #400: I created a group but users cannot join. How do I let them?
FAQ #401: Iím experiencing problems with my group, what can I do?
FAQ #402: Iím an admin in a group but cannot perform administrative actions, why?
FAQ #403: How will others know that Iím part of a group? How do I know what groups I'm in?
FAQ #404: How do I upload an avatar for my group and what are the limitations?
FAQ #405: How do I leave a group I no longer wish to be a part of?
FAQ #406: How do I remove a userís deviation from my groups gallery/favs?
FAQ #407: How do I remove my deviations from a group?
FAQ #408: Can I delete my group?
FAQ #410: What are the official deviantART groups?
FAQ #430: Can any member of the group submit deviations to the group's gallery?

We hope that these changes make it easier for everyone to find the information they are looking for. If anyone has any thoughts on our FAQ Revamp project please feel free to leave a comment on this blog post. We’d love to hear what you guys think of what’s been done so far and if anyone has any recommendations on FAQs that are getting rusty, are confusing, or maybe there’s something you feel is missing from our FAQ please let us know! :)

Stay tuned for more updates!!

Add a Comment:
 
:iconarshlatif:
ArshLatif Featured By Owner Aug 25, 2012  Student Photographer
Can we have a list of staff members and community volunteers so that they are more accessible and therefore more active with new members?

Thanks.
A.
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 24, 2012  Student Interface Designer
I'd love to see some deviantART muro related FAQs :)
Reply
:iconewm:
ewm Featured By Owner Aug 24, 2012  Hobbyist Photographer
Most definitely. That is something we will be looking into. :)
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Aug 24, 2012  Student Interface Designer
:#1:
Reply
:iconkashimusprime:
KashimusPrime Featured By Owner Aug 16, 2012  Hobbyist Digital Artist
Not sure if you guys are still doing this, but it's come to my attention that there are three FAQs that are needed.

The first one concerning traced bases, being a list of what's accepted and list off what you can't make a traced base off of (IE Fan art or commissions).

The second one I've been yelled at so many times over by immature children. We need a deviantART definition of acceptable memes. People are submitting screenshots from movies with text splashed on it and calling it deviantart worthy because "deviantART accepts memes!" They have no concept what an acceptable meme is. It would be nice to have a working definition to help point children into the right direction and clear some of this irrelevant waste from deviantART's server.

Another one that's needed is about motivational/demotivational posters. What deviantART accepts and what's breaking the ToS. So many times people are posting screenshots as de/motives and proclaiming "Everyone else is doing it! So I can to!" :iconfacepalmplz:
Reply
:iconewm:
ewm Featured By Owner Aug 16, 2012  Hobbyist Photographer
Hi there! As mentioned already in the comments the Help Desk Team is only updating general FAQs. We will not be updating the content for Retail and Copyright & Etiquette Administration FAQs as those are handled by their own teams.
Reply
:iconkashimusprime:
KashimusPrime Featured By Owner Aug 16, 2012  Hobbyist Digital Artist
Oh alright.
Reply
:icon4everyoungkid:
4EverYoungKid Featured By Owner Aug 13, 2012
:meow: yay.
Reply
:iconcypher-neo:
cypher-neo Featured By Owner Aug 13, 2012  Professional Photographer
I think you should randomly give one of the FAQ's an FAQ number of 9001 after you're done.
That way when Fiona asks you how the revamp is going, you can have a Dragonball-Z moment "IT'S OVER 9000!!!!"

Seriously though...

I have a suggestion is slightly connected to the FAQ revamp.
I searched for "staff" in the FAQ and found FAQ #504: Is there an official staff listing?
The only issue I have with this FAQ is this. about.deviantart.com does list all paid staff members, but the volunteer staff (like gallery directors and such) are not listed. And the unofficial *stafflist is usually so far out of date as to be useless. It's useless looking on *stafflist trying to determine which person I should send a DD suggestion to because it's VERY out-of-date.

I don't know how hard it is to revamp the FAQ's, but would it be possible to place a staff directory (both staff and volunteer) in an FAQ like 504 and assign someone (maybe even a volunteer) to edit it once a month or as changes occur to keep it up to date? It would be nice having a unified staff and volunteer list on dA that people can search directly from the FAQ for questions like which gallery mod gets my DD message.
Reply
:iconcypher-neo:
cypher-neo Featured By Owner Aug 13, 2012  Professional Photographer
EEEEEEEEEEEEEEEEE!!!!!!!!!!!!! :bug:
Reply
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