The Help Desk team myself ewm
, and Thunderstatement
have been super busy making sure that all of your General Inquiries and Bug Reports get handled as soon as possible. Our current initial response time is no more than 48 hours this week! We are super pleased to announce that we’ve been doing a lot more than handling tickets lately. We are doing some serious business FAQ Revamping to make sure all FAQs are completely up to date and easy to understand. We are also merging similar FAQs to reduce redundancy to keep the overall FAQ amounts low to ensure it’s easier to find the information you are looking for.
We started the FAQ Revamp last week and we’ve already covered a little over 100 FAQs!! The following FAQ sections are ones we have already tackled or are currently in the process of tackling.
deviantART>Browsing & Comments
deviantART>Deviation & Scraps
We’ve relocated some FAQs for easier locating such as all Point FAQs which were originally located in the Prints section are now located in the main section of the FAQ page under Points.
We are also creating brand new FAQs based on common inquiries we’ve received in the Help Desk. The following are are brand new.FAQ #400: I created a group but users cannot join. How do I let them?FAQ #401: Iím experiencing problems with my group, what can I do?FAQ #402: Iím an admin in a group but cannot perform administrative actions, why?FAQ #403: How will others know that Iím part of a group? How do I know what groups I'm in?FAQ #404: How do I upload an avatar for my group and what are the limitations?FAQ #405: How do I leave a group I no longer wish to be a part of?FAQ #406: How do I remove a userís deviation from my groups gallery/favs?FAQ #407: How do I remove my deviations from a group?FAQ #408: Can I delete my group?FAQ #410: What are the official deviantART groups?FAQ #430: Can any member of the group submit deviations to the group's gallery?
We hope that these changes make it easier for everyone to find the information they are looking for. If anyone has any thoughts on our FAQ Revamp project please feel free to leave a comment on this blog post. We’d love to hear what you guys think of what’s been done so far and if anyone has any recommendations on FAQs that are getting rusty, are confusing, or maybe there’s something you feel is missing from our FAQ please let us know!
Stay tuned for more updates!!