Hi deviants!!!!
Another update from the Help Desk Team about the FAQ Revamp We started with a total of 302 FAQs not including Retail and Copyright & Etiquette related FAQs. So far in the past 2 weeks we have reviewed 218 and have 84 left to review. It may seem like only a small bit left to go but we still have a lot more planned.
The following sections are ones we have reviewed this week completely/partially:
deviantART>Guides (removed out of date FAQ 602 and moved FAQ 90 to deviantART>My Account>Your Profile Page) this section has been eliminated
deviantART>Help Desk & FAQ
deviantaRT>Problem & Errors
deviantART>Search
deviantART>Sta.sh
We've been making a list and checking it twice to make sure FAQs that could be greatly benefited from Screenshots are noted down. Some FAQs have already been improved by fancy new screenshots done by Ikue We'd love to hear from you all if there are certain FAQs you believe could be benefited from Screenshots. Please note though we only want to add screenshots to the ones that can truly benefit from it to make it easier for those who might have difficulty understanding the text or locating the information.
Check out what the new screenshots look like in FAQ #400: I created a group but users cannot join. How do I let them?
Links that suggest you contact the Help Desk are being modified to take you the Contact Form with the category you need automatically set! Yes that's right you can link someone directly to a specific category of the Help Desk For anyone who wants to give this new addition a whorl simply add /?category= to the end of the contact link and then add the category name. Here is an example this one sends you directly to Bug Reports. help.deviantart.com/contact/?c…
We loved all the responses sent in on the last update and hope you keep them coming. We are taking in suggestions for new FAQs, recommendations on FAQs that need attention due to being rusty, confusing, or ones that need screenshots. Please keep in mind though that we are only updating FAQs within our area so this does not include any FAQs that are Retail or Copyright & Etiquette related.
Stay tuned we should have some exciting news coming up!
ShopDreamUp AI ArtDreamUp
My time with deviantART
Hey Everyone,
For almost 10 years I've been here for the Community to help make deviantART's Help Desk service the best possible Customer Service across the web. While my team was small consisting of myself, Ikue (https://www.deviantart.com/ikue) and MidnightExigent (https://www.deviantart.com/midnightexigent) we kicked some serious ass keeping up with the General Help and Bug Report section ensuring everyone was helped to the best of our abilities and that all buggies were investigated, reproduced, and filed with deviousTechnology to be fixed. Most websites have very substantial teams maintaining these sorts of tickets but the three of us made the most awesome team having the vast majority of tickets respon
schedule bug test
bug test
My deviantART Story
deviantART is my home no matter where I am. It's hard to imagine it's turning 14!
For over 11 years deviantART has been there for me though high school and university as a source of artistic inspiration and for learning as well as a place to show off my artwork as I progressed through the various art classes I took.
During my Sophomore year of University I was asked by hexentanz (https://www.deviantart.com/hexentanz) to work along side her on the deviantART Help Desk which was amazing and at that time completely unheard. I was only part time back then along with part time for the University's Computer Lab Help Desk. Being able to work from any location on my favorite websit
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Comments31
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Faq 816 is one of those that could use screenshots (in my opinion).
Ive spent hours sending & receiving notes back & forth walking people through this
Especially the minimal english speaking deviants. I think A visual would be much better for them.
Ive spent hours sending & receiving notes back & forth walking people through this
Especially the minimal english speaking deviants. I think A visual would be much better for them.