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July 30, 2012
Sta.sh Writer
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FAQ Revamp Project Update pt2

Mon Jul 30, 2012, 10:29 AM
Hi deviants!!!!

Another update from the Help Desk Team about the FAQ Revamp :D We started with a total of 302 FAQs not including Retail and Copyright & Etiquette related FAQs. So far in the past 2 weeks we have reviewed 218 and have 84 left to review. It may seem like only a small bit left to go but we still have a lot more planned.

The following sections are ones we have reviewed this week completely/partially:

deviantART>Guides (removed out of date FAQ 602 and moved FAQ 90 to deviantART>My Account>Your Profile Page) this section has been eliminated
deviantART>Help Desk & FAQ
deviantaRT>Problem & Errors
deviantART>Search
deviantART>Sta.sh


We've been making a list and checking it twice to make sure FAQs that could be greatly benefited from Screenshots are noted down. Some FAQs have already been improved by fancy new screenshots done by $Ikue We'd love to hear from you all if there are certain FAQs you believe could be benefited from Screenshots. Please note though we only want to add screenshots to the ones that can truly benefit from it to make it easier for those who might have difficulty understanding the text or locating the information.

Check out what the new screenshots look like in FAQ #400: I created a group but users cannot join. How do I let them?


Links that suggest you contact the Help Desk are being modified to take you the Contact Form with the category you need automatically set! Yes that's right you can link someone directly to a specific category of the Help Desk :w00t: For anyone who wants to give this new addition a whorl simply add /?category= to the end of the contact link and then add the category name. Here is an example this one sends you directly to Bug Reports. [link]

We loved all the responses sent in on the last update and hope you keep them coming. We are taking in suggestions for new FAQs, recommendations on FAQs that need attention due to being rusty, confusing, or ones that need screenshots. Please keep in mind though that we are only updating FAQs within our area so this does not include any FAQs that are Retail or Copyright & Etiquette related.

Stay tuned we should have some exciting news coming up!

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:iconnamenotrequired:
$namenotrequired Jul 31, 2012  Student Interface Designer
And I didn't even check them all yet :B
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:iconewm:
$ewm Jul 30, 2012  Hobbyist Photographer
I'll go ahead and review all those but I'd like to mention right away that FAQ 590 does mention the hours of operations or rather the days of operation. We cannot give exact time frames as the day to day start to finish varies on several factors including that we work across multiple time zones. For example we have $spinegrinder work is working in Germany, $Ikue who is working out of the Bahamas, and myself who's working on PST. While I'm on the latest of the time zones that doesn't necessarily mean I finish last for the day. Some days I am up and about at 5 am working in the Help Desk. :)


"The Help Desk is open Monday through Friday and is closed all day Saturday and Sunday. The Help Desk is also closed for certain Holidays. Holiday closures will be posted in the Status Forum"
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:iconnamenotrequired:
$namenotrequired Jul 30, 2012  Student Interface Designer
Yes, I understand. That's what I was referring to indeed :D And awesome thanks :hug:
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:iconlaurenkitsune:
$LaurenKitsune Jul 30, 2012  Hobbyist Artisan Crafter
THANK YOU FOR FAQ 400!!!!!
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:iconewm:
$ewm Jul 30, 2012  Hobbyist Photographer
Hehehehe no probs Lauren. Btw feel free to poke me if you have any FAQ suggestions. :huggle:
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:iconkatara-alchemist:
^Katara-Alchemist Jul 30, 2012  Student General Artist
I was just glancing through the updated FAQ's and I noticed a little mistake on FAQ #90: How do I customize my profile page?
In one area it says "This widget allows you to display webcam image." when it should say "This widget allows you to display a webcam image."
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:iconewm:
$ewm Jul 30, 2012  Hobbyist Photographer
Thanks! Once we are all done updating the FAQs we will also be cross checking the FAQs the other two of us have done to make sure to fix up any typos of anything that was might have accidentally been missed. :)
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:iconkatara-alchemist:
^Katara-Alchemist Jul 30, 2012  Student General Artist
Welcome.
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:iconewm:
$ewm Jul 30, 2012  Hobbyist Photographer
All fixed up! :D
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