Another update from the Help Desk Team about the FAQ Revamp
We started with a total of 302 FAQs not including Retail and Copyright & Etiquette related FAQs. So far in the past 2 weeks we have reviewed 218 and have 84 left to review. It may seem like only a small bit left to go but we still have a lot more planned.
The following sections are ones we have reviewed this week completely/partially:
deviantART>Guides (removed out of date FAQ 602 and moved FAQ 90 to deviantART>My Account>Your Profile Page) this section has been eliminated
deviantART>Help Desk & FAQ
deviantaRT>Problem & Errors
We've been making a list and checking it twice to make sure FAQs that could be greatly benefited from Screenshots are noted down. Some FAQs have already been improved by fancy new screenshots done by Ikue
We'd love to hear from you all if there are certain FAQs you believe could be benefited from Screenshots. Please note though we only want to add screenshots to the ones that can truly benefit from it to make it easier for those who might have difficulty understanding the text or locating the information.
Check out what the new screenshots look like in FAQ #400: I created a group but users cannot join. How do I let them?
Links that suggest you contact the Help Desk are being modified to take you the Contact Form with the category you need automatically set! Yes that's right you can link someone directly to a specific category of the Help Desk
For anyone who wants to give this new addition a whorl simply add /?category= to the end of the contact link and then add the category name. Here is an example this one sends you directly to Bug Reports. help.deviantart.com/contact/?c…
We loved all the responses sent in on the last update and hope you keep them coming. We are taking in suggestions for new FAQs, recommendations on FAQs that need attention due to being rusty, confusing, or ones that need screenshots. Please keep in mind though that we are only updating FAQs within our area so this does not include any FAQs that are Retail or Copyright & Etiquette related.
Stay tuned we should have some exciting news coming up!