I've had a few questions concerning Zendesk and thought I'd answer some of those here! If anyone has any other questions please respond to the journal

"Actually, what happened to tickets that were sent in before the switch? I'm still waiting on a few " - answer

What happens to all my old tickets and can I still respond to them?
The old Help Desk is still functioning however no new tickets are being sent to it. If you need to reply back to a ticket you are more than welcome to do so. The old tickets will not be ported over to the new system.

Tickets through email?
Yes! your responses will be sent to you via email this means you will need to go to your Edit Settings page and make sure your email address is up to date.

Also if you email us directly instead of using the Help Desk please make sure you use the email connected to your account to prevent any confusion. For instance if you emailed us through an email not linked to your account and then signed in to deviantART to check your tickets via our Support site it won't recognize that you sent in that ticket since the email is not connected to your account.

Why is it taking so long to get a response?
Please note that we are still experiencing heavy delay due to the Holiday Season.



For those of you who sent in a ticket to the Help Desk over the weekend you were greeted by our Brand NEW ZENDESK ok ok not absolutely new we've had it since September but we were only using it with our Customer Service via email in order to to put it to the test and get to know it.

Needless to say we all became very attached to using Zendesk and quickly decided it was the perfect way to Help all of you deviants! Last Friday we made the final move and converted our previous Help Desk system over to Zendesk to what we call our Customer Service Central where all deviantART Customer Support happens in ONE location and not several different places.

So what does this mean for all of you who send in tickets? To everyone who has submitted a ticket before your experience will be similar but improved greatly! Alrighty! What's new!

Contact Location
The location for contacting the Help Desk is the same however our contact form has been improved and includes all areas you can receive assistance from. You can find the form for the Help Desk right here -> [link]

We also provide email support which you can find out more about this by going to the Customer Service Central main page.

Locating Your Tickets
You can now access ALL of your tickets submitted to our new Help Desk. This means you can access all your current tickets and respond to them as well as check information on old resolved tickets.

Responding
Once your ticket has been sent in you will receive an email notification to the email linked to your account stating we have received your ticket. Whenever we respond back to you, you will receive a new email and a notification in your message center.

You can respond back to us by either posting a reply at the very top of the email OR if you are logged in to your deviantART account you can go directly to the Customer Service Central page and click "Check your existing inquiries" to find the ticket you wish to respond to.

If you are no longer needing our assistance before we get a chance to respond back to you, you can also close your ticket by checking your existing inquiries as well.

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Needless to say we are all very excited about this switch over to Zendesk and hope that everyone finds this new system a lot more user friendly and easy to use. If you have any questions or concerns to the change of the Help Desk over to using Zendesk please let us know by responding to this journal.



EWM
#help

Update - Just wanted to say I made it safe and sound.

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I'm heading out to Washington state tomorrow Super excited but I always get a bit nervous about getting on the plane See you guys when I get settled in.

EWM


#help

This Friday I'll be spending time in #dAmnU doing a featured chat! If anyone has any questions for me make sure to stop by say hi and ask your questions.

12-1 pm EST (-5GMT)

10-11 pm EST (-5GMT)

If you are attending make sure to click on the attend button [link] so we can get an estimate as to how many people will be there

EWM

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For anyone curious I'll be doing a featured chat in the #dAmnU chatroom Friday November 20th There will be 2 sessions one at 12-1 pm EST (-5GMT) and another from 10-11 pm EST (-5GMT). For more information about this and other awesometastic things with the #dAmnU group check out the following Blog

E!

#help

Just giving everyone a heads up :< I caught some sort of cold flu thingie. For those of you waiting on a response from me I apologize but I'll be a bit behind.

E!

#help

Judging time is over You guys sent in a lot of awesome entries that brought us many smiles and and lots of laughter LOL! Thank you to everyone who entered and congratulations to the winner and everyone who won prizes.

Please make sure to see all of the entries in my Collection!

1st - Emote Stress Balls + 1 year Subscription(from *Frozen-Jakalope)

2nd - 10 by 15 Print of their choice by $ewm + 6 Month Subscription

3rd - Emote Buttons + 3 Month Subscription

Random Prizes

The following will be receiving a prize as well

will be receiving something from her wishlist from $fangedfem

I'm still waiting on $chix0r and ^PurpelBlur to let me know who they are giving their prizes to. So please have patience while we get prizes stuff sorted out. For those who are winning prizes from me (`Solitude12, =TThealer, ^Synfull) please make sure to add the prize I'm going to give to you to your wishlist(please make sure your address is up to date). If you have any questions or concerns you can send me a note.


In other news I'll be going to a Renaissance festival with my dad ~simon2414 I've never been to one so I'm really anxious and excited... can't wait to take photos!!!!

EWM



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I only 13 people have entered in the contest so far so I shall be extending the contest until next friday! sooooooo I hope that will give everyone that extra needed time to submit your awesome entries Please remember that all art media is fine (not just photography) so no matter what sort of art you make you are welcome (and encouraged) to submit

Thank you for all that have entered so far

E!




Just the other day I was testing a particular bug that involved editing deviations resulting in message center issues. I'm sure some of you saw it



I use this particular photo often when testing bugs with deviations because well they are bugs right! I consider them my bug test assistants Well unfortunately some people are quite disturbed by my little silkworm caterpillar friends $chix0r so I thought maybe I need a new Bug Test Deviation image

I thought the deviation below would be perfect but alas I think it's probably more disturbing than the original Bug Test Deviation



oh noes what will I do! I must have a super awesome Bug Testing image to post up whenever I need to test a bug involving deviations. I thought it would be super awesome to see what you guys can create so I haz a contest for you!!!!



Everyone is welcome to enter and in any art media they choose so long as I can submit it as a deviation to display when bug testing. The artwork must have bugs in it. I'd love for it to be funny or cute LOLBugs (photos with captions) are awesometastic too! Remember that the purpose of posting this image will be to help me test dA bugs so the buggies in the image are like my little bug testing helpers

Please make sure that whatever you submit is entirely your work so this means you can't take someone else's bug photo and put a caption to it.

If you need some inspiration feel free to view the thumbnails to the right


Prizes
1st - Emote Stress Balls + 1 year Subscription(from *Frozen-Jakalope)

2nd - 10 by 15 Print of Choice by $ewm + 6 Month Subscription

3rd - Emote Buttons + 3 Month Subscription

Random Prizes - The following Prizes will be given out at random just because of shear awesomeness

dA Lanyard (of choice) and keychain from ^PurpelBlur

dA buttons (of choice) from $ewm

$fangedfem and $chix0r will be awarding a prize each of their choice to who ever they select.


Judges
=HAL2008, @Little-Vampire and `neo-the-foxycoon will be helping me judge!

Entry Submission & Due Date
All entries should be posted on dA and then linked to me via note. In your note please put "E! Bug Test Deviation of Awesomeness Contest" in the subject line. All entries should be turned in no later than September 25th 11:59 pm EST (-5 GMT).


Note for Submitters
Please keep in mind that I will be posting the winner's image on this account $ewm as well as my bug testing account ~Evanita. I will make sure that a link back to the creator of the artwork is placed in the Artist's Comments section of the deviation.

All of the entries will be placed in a collection in my favourites once all entries are submitted.


E!

#help